Service Overview
At JAS Middle East, your satisfaction is our top priority. We go beyond delivering high-quality products by providing exceptional service and support tailored to your needs.
With a strong and responsive service network across the region, we ensure fast, reliable, and efficient assistance whenever you need it. Our team of experienced professionals is dedicated to keeping your operations running smoothly through proactive support, timely maintenance, and expert technical guidance.
We believe that great service doesn’t end with the sale — it’s just the beginning of a long-term partnership built on trust, performance, and reliability.
Why Choose Our Service Network?
At JAS Middle East, our service network is designed to deliver more than just support — it delivers peace of mind.
Our customers trust us for a reason. Here's a few of them.
Regional Reach, Local Expertise
With a wide network of service centers and trained professionals across the Middle East, we provide fast, localized support exactly where and when you need it.
Quick Response Times
Downtime is costly. Our responsive team ensures rapid diagnostics, troubleshooting, and resolution to keep your operations running smoothly.
Certified Technicians
Our service engineers are factory-trained and certified, ensuring expert maintenance, accurate repairs, and compliance with global standards.
Genuine Spare Parts
We supply only authentic, high-quality spare parts to guarantee performance, reliability, and longevity of your equipment.
Preventive Maintenance Programs
Stay ahead of potential issues with our customizable maintenance plans, helping you avoid unexpected failures and reduce total cost of ownership.
Customer-Centric Approach
We prioritize transparency, communication, and long-term relationships. Your satisfaction is not just a goal — it’s our commitment.
Service Features
At JAS Middle East, we pride ourselves on delivering more than just products — we deliver dependable, tailored support throughout your journey with us.
Near You. Always. Extensive Service Network.
Our wide-reaching service infrastructure ensures expert support is always within your reach.
Convenient Access – Free Telephone Support
Our dedicated team is just a call away, ready to assist you with prompt and knowledgeable guidance.
Always Get The Right Solution – Customized Project Management
We offer flexible, client-focused project management tailored to your specific technical and operational needs.
Quick and Flexible Response – Short Reaction Times
Time matters. We act swiftly to address your issues, minimizing downtime and disruption.
With You By Your Side – Individual Application Development
From consultation to execution, we collaborate closely with you to develop customized solutions for your applications.
Support Beyond the Sale – Expert After-Sales Service
Our commitment doesn’t end with delivery. We offer reliable, ongoing support to ensure long-term performance.
Reliable and Efficient – Professional Execution Guaranteed
We work with precision, speed, and attention to detail — ensuring every job is done right the first time.
We Care for Your Systems – Tailored Maintenance Packages
Our comprehensive maintenance plans are designed to maximize uptime and extend the life of your equipment.
Our Service Advantages
Our service process is designed to be seamless, responsive, and fully customer-centric.
1. Always Nearby – Extensive Service Network
Wherever you are in the Middle East, our widespread service network ensures local support is always close by.
2. Always Available – Free Telephone Support
Get instant help from our knowledgeable support team — at no cost. We’re just a phone call away.
3. Always the Right Solution – Customized Project Management
We evaluate your needs and deliver tailor-made project solutions to match your technical and operational goals.
4. Fast & Flexible – Short Reaction Time
We act quickly to address your requests or issues, minimizing delays and ensuring smooth operations.
5. Always at Your Side – Individual Application Development
Our experts work with you to design and implement specific solutions for your unique applications.
6. Post-Purchase Support – Competent After-Sales Service
We stay engaged after delivery, offering ongoing support to ensure continued performance and satisfaction.
7. Always Reliable – Efficient and Timely Execution
Our experienced service professionals ensure your work is done right, on time, and to the highest standard.
8. System Care – Tailored Maintenance Packages
Choose from flexible maintenance plans to keep your systems running at peak performance and avoid unexpected issues.
Industries Served
Petrochemicals
refineries
Oil and GAs
Service Plans & Pricing
Network
$199
Technical
$399
Service FAQs
The JAS GBS is used for the automated delivery of gases provided in Tedlar Bags, Gas Balloons and gas cylinders, e.g. calibration gas cylinders.
Simulated Distillation (SimDis) based on gas chromatography is one of the most common used analysis techniques in the petrochemical industry.
The All New Instrument The JAS AED III is the only commercially available Atomic Emission Detector for gas chromatography. The AED allows
Service Locations
Carl-Zeiss-Straße 49, 47445 Moers
Contact Us
Joint Analytical Systems GmbH is situated in business park Moers-Genend. This is located in between Motorway A40, A42 and A57 and has direct connections to the regional motorway network as well as the big science centers in the region Rhein-Ruhr.
For service inquiries: +49 2841 / 9871-102 or service@jas.de