Service Overview
At JAS Middle East, your satisfaction is our top priority.
We go beyond delivering high-quality products — we provide exceptional service and technical support tailored to your specific needs.
With a strong, responsive service network across the region, we ensure fast, reliable, and efficient assistance whenever you need it.
Our team of factory-trained professionals is dedicated to keeping your operations running smoothly through proactive support, timely maintenance, and expert guidance.
At JAS, great service doesn’t end with the sale —
it’s the beginning of a long-term partnership built on trust, performance, and reliability.
Why Choose Our Service Network?
At JAS Middle East, our service network delivers more than support — it delivers peace of mind.
Here’s why customers across the region trust us:
Regional Reach, Local Expertise
With a wide network of service centers and trained professionals throughout the Middle East, we provide quick, localized supportwherever and whenever you need it.
Quick Response Times
We know downtime is costly. Our responsive team ensures rapid diagnostics, troubleshooting, and resolution to keep your systems running without interruption.
Certified Technicians
Our engineers are factory-trained and certified, delivering expert maintenance, accurate repairs, and ensuring compliance with international standards.
Genuine Spare Parts
We use only authentic, high-quality spare parts to maintain performance, reliability, and extend the lifespan of your equipment.
Preventive Maintenance Programs
Avoid costly breakdowns with our customized preventive maintenance plans, designed to reduce total cost of ownership and maximize uptime.
Customer-Centric Approach
Transparency, clear communication, and long-term relationships define our service philosophy.
Your satisfaction isn’t just a goal — it’s our commitment.
Our Service Features
We don’t just supply instruments — we deliver end-to-end technical support that grows with your needs.
Near You. Always. Extensive Service Network.
Our region-wide infrastructure ensures that expert help is always within reach.
Convenient Access – Free Telephone Support
Our dedicated support line connects you instantly with knowledgeable professionals ready to assist.
Always Get The Right Solution – Customized Project Management
We provide flexible, client-focused project management that adapts to your technical and operational requirements.
Fast and Flexible — Short Reaction Times
Every minute counts. We act swiftly to minimize downtime and disruption
With You Every Step — Application Development Support
From consultation to execution, our specialists collaborate with you to design customized analytical solutions.
Beyond the Sale — Expert After-Sales Service
Our partnership doesn’t stop at delivery. We provide reliable after-sales support to maintain long-term system performance.
Professional Execution Guaranteed
Every job is executed with precision, speed, and care — done right the first time.
Tailored Maintenance Packages
Our comprehensive maintenance plans are crafted to enhance uptime, improve performance, and extend equipment life.
Our Service Advantages
Our service process is designed to be seamless, responsive, and fully customer-centric.
1. Always Nearby – Extensive Service Network
Wherever you are in the Middle East, our widespread service network ensures local support is always close by.
2. Always Available – Free Telephone Support
Get instant help from our knowledgeable support team — at no cost. We’re just a phone call away.
3. Always the Right Solution – Customized Project Management
We evaluate your needs and deliver tailor-made project solutions to match your technical and operational goals.
4. Fast & Flexible – Short Reaction Time
We act quickly to address your requests or issues, minimizing delays and ensuring smooth operations.
5. Always at Your Side – Individual Application Development
Our experts work with you to design and implement specific solutions for your unique applications.
6. Post-Purchase Support – Competent After-Sales Service
We stay engaged after delivery, offering ongoing support to ensure continued performance and satisfaction.
7. Always Reliable – Efficient and Timely Execution
Our experienced service professionals ensure your work is done right, on time, and to the highest standard.
8. System Care – Tailored Maintenance Packages
Choose from flexible maintenance plans to keep your systems running at peak performance and avoid unexpected issues.
Industries Served
Petrochemicals
refineries
Oil and GAs
Service Plans & Pricing
Network
$199
Technical
$399
Service FAQs
The JAS GBS is used for the automated delivery of gases provided in Tedlar Bags, Gas Balloons and gas cylinders, e.g. calibration gas cylinders.
Simulated Distillation (SimDis) based on gas chromatography is one of the most common used analysis techniques in the petrochemical industry.
The All New Instrument The JAS AED III is the only commercially available Atomic Emission Detector for gas chromatography. The AED allows
Service Locations
Carl-Zeiss-Straße 49, 47445 Moers
Contact Us
Joint Analytical Systems GmbH is situated in business park Moers-Genend. This is located in between Motorway A40, A42 and A57 and has direct connections to the regional motorway network as well as the big science centers in the region Rhein-Ruhr.
For service inquiries: +49 2841 / 9871-102 or service@jas.de